Return Policy
- We accept returns on unused, unaltered products in original packaging with all accompanying manuals, instructions and accessories within 60 days of the purchase date.
- Returns may be refunded, exchanged, or issued a store credit as is appropriate.
- If you remove products from packaging, break a manufacturer's seal, install, or insert products, Gray Beard Armory staff have the discretion to charge a 20% restocking fee or reject the return. This includes items with signs of fitment testing, such as optics with attachment marks.
- All returned items reported as defective will be subject to inspection and testing upon receipt. If an item is found to be fully functional, it may be subject to a 20% restocking fee.
- Please contact the manufacturer regarding any warranty issues or return requests not eligible for return.
Refunds & Credits
- Typically, refunds post to your account within 2-5 business days. This varies based on the customer's financial institution.
- Gray Beard cannot issue refunds to a different credit card than the one used to place the order.
- Gray Beard cannot issue refunds to deactivated cards. If we encounter this, our only option is to issue store credit.
- If for any reason we cannot provide an exchange item, we will issue a refund to the original payment method.
Restocking Fees
- Refunds exceeding $800 are subject to a 10% restocking fee.
- Refused, undelivered, or abandoned packages are subject to a 20% service fee.
Return Shipping
- Responsibility for return shipping falls upon the customer. You have the flexibility to choose your preferred carrier for return shipments. We recommend using a method that provides tracking and insurance, as we are not liable for lost return shipments.
- Customers may return orders to Gray Beard Armory in-person.
Address Changes
Orders are not able to be modified once an order is marked shipped. Please note orders cannot be modified or canceled once they have been sent to packing.